McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Location: Houston (The Woodlands)
Travel: less than 10%
Role type: Full-Time
As the leader in pharmaceutical distribution and supply chain management, McKesson Pharmaceutical Solutions & Services (PSAS) delivers vital branded and generic pharmaceuticals, as well as over-the-counter products, to more than 40,000 customers in three primary segments: retail chains, independent retail pharmacies, and institutional providers such as hospitals, health systems, integrated delivery networks and long-term care providers.
We base our distribution excellence on electronic order processing, asset management tools, a commitment to Six Sigma methodology, order accuracy, and supply chain safety. We work with our customers on solutions - including supply management technology, world-class marketing programs, managed care, and repackaging products and services - that help them meet their business and quality goals. Our entire team works to ensure patients receive their medications efficiently and begin the process of healing.
As the nation’s largest pharmaceutical distributor, McKesson’s PSAS business is committed to driving total pharmacy health for customers and ensuring that customers receive the right drug at the right time, every time. This commitment is underpinned by McKesson’s focus on providing customers with the industry’s highest product availability, intelligent ordering capabilities, and unmatched service accuracy.
Join our team of leaders to begin a rewarding career.
Reporting to the Vice President of Revenue Cycle Services, the Director of Revenue Cycle Management (Patient Services) creates and continues to refine a holistic strategy and successfully executes it. The Director of Revenue Cycle Management will successfully lead their teams to exceeding defined goals, such as call center times, treatment approval timing, aged trial balance, and time of service collection rate.
As a leader, you will create and continue to refine a holistic strategy for patient-facing activities including referrals, eligibility, benefits investigation, medical policy investigation, authorizations, profitability, financial assistance, and patient collections. The strategy must be patient-focused on improvement metrics, such as call center times, treatment approval timing, aged trial balance, and time of service collection rate.
General - Manages the daily activities of assigned areas by monitoring key activities for all functions within the Patient Services department.
Team Development - Create a high-performing team through individual development, counseling, and discipline.
Key Performance Indicators - Continue to develop, exceed, and report on all assigned Key Performance Indicators (KPIs).
Process Development - Use Six Sigma or similar principles to consistently identify areas of improvement, create an action plan, and spearhead its implementation. Areas of focus should be centered around direct reports, processes, and technologies.
Workload Planning - Monitor current and incoming workloads to constantly exceed quality and productivity demands, while reducing the overall cost to collect.
*This is not an exhaustive list; other relevant duties and responsibilities may be assigned at the needs and discretion of the business.
Continually report on KPI results, as well as areas to improve and risks to key stakeholders on a weekly, monthly, and quarterly basis.
Create a culture of accountability and success within each assigned team. Ensure direct and in-direct reports are exceeding goals within the established area(s) of measurements and securing reimbursement.
Create long- and short-term plans for each team and direct report within all assigned areas. These plans should clearly define how the director will create operational savings, capture revenue from all available funding sources, and exceed productivity and efficiencies throughout the Patient Services department while maintaining high customer satisfaction ratings.
Consistently improve processes and develop people to exceed established KPIs and raise collection revenue while lowering the overall cost to collect.
Spearhead implementations throughout the Patient Services department.
Typically requires 7+ years of revenue cycle management experience with at least 1-3 years of experience managing teams (including managers)
2+ years of experience managing in a call center environment or third-party revenue cycle services
4-year degree in business, healthcare, or equivalent work experience
Progressive responsibility that demonstrates executive leadership abilities
Experience managing patient-facing teams
Experience in the infusion, rheumatology, neurology, and/or oncology specialties
Ability to understand what is required to ensure payment related to infusion claims
Knowledge of HIPAA and all applicable regulatory rules and regulations
Ability to accurately translate information within an EOB or EOP to identify patients’ responsibility, payer payments, any denial reason(s) and available recourse
Consistently demonstrate McKesson’s iLead and iCare principles
Must possess excellent verbal and written communication skills
Demonstrates problem-solving, critical thinking, and prioritization of work to resolve issues as they arise in an appropriate and timely manner.
Execution-oriented and patient-focused nature
Strong process improvement, analytical and organizational skills
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Ability to make quick sound decisions
Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines
Ability to work independently as well as in a team environment
Ability to adapt to new situations and learn quickly
At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here.
As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
$97,300 - $162,100
McKesson is an Equal Opportunity/Affirmative Action employer.