At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enable the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
Job Description
Reporting to the Engagement Analytics Manager within the Digital Insights, Reporting, and Analytics team, this individual will provide advanced analytical support to the card digital feature team. The ideal candidate will be a motivated professional who is passionate about data and data visualization. They must have strong technical and analytical skills with the ability to understand the business goals and needs, while being committed to delivering data driven insights that lead to actionable recommendations.
This analyst will focus on the customer’s digital journey for credit and debit cards from acquisition to account servicing to card usage. The analyst will work with the card digital feature team to determine the appropriate KPIs, create the tracking for those KPIs, and provide in-depth analysis as required to understand trends, improve the customer journey, and increase feature usage. The analyst will be the Engagement team’s resident expert on using web page data and analytics tools.
Preferred Skills/Experience
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $116,280.00 - $136,800.00 - $150,480.00
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
Job postings typically remain open for approximately 20 days of the posting date listed above, however, the job posting may be closed earlier should it be determined the position is no longer required due to business needs. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial crime investigations, remain open for approximately 5 days of the posting listed date.
Job Description
At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal-opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
Job Description
Reporting to the Engagement Analytics Manager within the Digital Insights, Reporting, and Analytics team, this individual will provide advanced analytical support to the card digital feature team. The ideal candidate will be a motivated professional who is passionate about data and data visualization. They must have strong technical and analytical skills with the ability to understand the business goals and needs, while being committed to delivering data driven insights that lead to actionable recommendations.
This analyst will focus on the customer’s digital journey for credit and debit cards from acquisition to account servicing to card usage. The analyst will work with the card digital feature team to determine the appropriate KPIs, create the tracking for those KPIs, and provide in-depth analysis as required to understand trends, improve the customer journey, and increase feature usage. The analyst will be the Engagement team’s resident expert on using web page data and analytics tools.
Preferred Skills/Experience
- Bachelor's degree in a quantitative field such as econometrics, computer science, engineering or applied mathematics, or equivalent work experience
- Six to eight years of statistics or analytics experience
- Experience working with digital data, web page analytics, and data visualization tools.
- Knowledge of statistical methodologies.
- Demonstrated project management skills.
- 6-8 years of experience in analytics, demonstrating a progressive increase in responsibility and scope
- Direct experience with Adobe Analytics.
- Strong technical skills with SAS, SQL, MS Excel, MS PowerPoint, and Tableau.
- Experience in financial services with specific knowledge in credit cards is a big plus.
- Experience in identifying KPIs, developing reports and dashboards, and data visualization.
- Impeccable attention to detail while being comfortable with data ambiguity.
- Proven track record of driving analytics into actionable business outcomes.
- Demonstrated ability to influence change across a complex organization.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $116,280.00 - $136,800.00 - $150,480.00
U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.
Job postings typically remain open for approximately 20 days of the posting date listed above, however, the job posting may be closed earlier should it be determined the position is no longer required due to business needs. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial crime investigations, remain open for approximately 5 days of the posting listed date.