Manager of IT Capability Improvement

Skills :     IT Manager

Job Description:

Job description:

Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.

While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and Pregnancy Resource Centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.

Share Your Talent. Live Your Purpose.

We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!

Overview

The Manager, IT Capability Improvement will lead the continuous improvement of the information technology organization and its capabilities used to plan, build, deliver and run technology solutions for the business, and manage IT as a business function. The Manager will lead a team of capability improvement resources and applicable vendors to assess IT capability maturity, identify gaps to be improved, establish improvement roadmaps, transform IT capabilities, and transition the support of those improvements to a steady state.

The Manager will also lead solution development and support resources to automate capability improvements used by the information technology function. This includes the ServiceNow platform.

Core Responsibilities

• Research industry best practices to establish and maintain an IT capability reference model (business model of IT).
• Research innovations in IT industry to identify improvement opportunities.
• Assesses capability maturity of IT vs industry best practices to identify gaps and improvement opportunities.
• Aligns and prioritizes improvement opportunities which will deliver more value in support of KofC’s business and technology strategies.
• Develops and maintains the IT capability improvement roadmap and reports on progress against target maturity levels.
• Supports business case development of identified improvements.
• Manages forum of continuous improvement with capability owners and key practitioners.

• Manages execution of IT transformation program (transforming IT).
• Utilizes and maintains a holistic transformation approach to deliver improvements.
• Sets up and leads improvement projects.
• Manages applicable systems integrators in support of the transformation program.
• Collaborates with key delivery teams in other areas of ITS to deliver improvements.

Skills Qualifications

• Industry Knowledge – know what good looks like (ITIL, IT4IT, TOGAF, SAFe, PM-BoK, BA-BoK, BPMN, etc.)
• Industry Applied Science – translate IT frameworks into practical models.
• IT Capability Maturity - Assess IT based on maturity frameworks (IVI - IT CMF, SEI - CMMI, DMM, TMMI, or equivalents).
• Quality Assurance – utilize LEAN 6-sigma techniques to measure & improve of IT
• Program & Project Management - manage complex improvement initiatives
• IT Operating Models – Understand all components of the operating model implicated and how they impact one another (services, people, functions, governance, process, technology, culture, commercials, measures, etc.)
• Transformation approaches – utilizing artifact-based approaches to deliver outcomes and varying techniques to deliver faster with improved quality (Kanban, Scrum, Agile, Hybrid, Waterfall, etc.)
• Significant experience with ServiceNow deployment and operations.
• Exceptional oral and written communication skills – including the ability to author process flows, and requirements specifications and create objective-driven PowerPoint presentations.
• Demonstrated proficiency in MS Office tools including Teams/SharePoint, Excel, PowerPoint, and Visio.

Education

Required:

• Bachelor's degree in Computer Information Systems or related field AND a minimum eight years of demonstrated experience in IT Service Management and Transformation experience.

Preferred:

• Masters degree in Computer Information Systems or related field AND a minimum of ten years of demonstrated experience in IT Service Management and Transformation experience

Compensation

The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $104,500-172,400.

Physical Demands Must be able to remain in a stationary position for the majority of the workday. Authorization to work in the United States is required.

This position is not eligible for visa sponsorship.

KofC Cares

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.

Employee benefits include:

Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.

Professional Development: Certifications, designation, and tuition reimbursement.

Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.

Health and Wellness:

• Short-term disability and term life insurance are fully paid for by the company;
• Up to 12 weeks of childbirth leave under STD policy.
• One week of fully paid parental leave for all new parents, including adoptive and foster parents.
• A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
• Long-term disability insurance;
• Dental insurance;
• Vision insurance;
• Health club membership reimbursement;
• Employee Assistance Program