Job Description:
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.
What you need to know:
This is a fantastic opportunity for an experienced Cybersecurity Operational Manager to join us in a dual global role that provides both operational management of information security-related events and expert-level consultative eDiscovery case management within AIG’s Information Security Office.
Some of the key responsibilities include:
- Takes an expert role in the management and non-technical coordination of internal and third-party information security events, including the facilitation of logistics, third-party relationship management, communications, escalation, and scheduling of cyber security response operations.
- Contributes to the development, collection, and publication of Information Security and eDiscovery group metrics that illustrate key operational performance indicators as well as additional areas of opportunity.
- Engage with cross-functional technical groups as required and identify process improvement opportunities to maximize operational efficiencies.
- Takes a consultative and proactive approach in the daily management of a data collection request matrix and provides customer base with strategic recommendations for eDiscovery best practices from project scoping through collection, processing, and delivery of data.
- Managing case status, along with communications and escalations, while supporting geographically diverse groups of internal and external engagement teams, and cross-functional technical teams.
- Initiates data privacy approval process for data collections assesses data security requirements for third-party deliveries and provides recommendations for compliance.
- Train the internal customer base on the internal document review platform and assist with maintaining training manuals.
What we're looking for:
- Six or more years of experience in a project management or operational role related to Information Security.
- Excellent stakeholder management skills with the ability to communicate clearly to both technical and non-technical audiences
- Ability to work independently and within a collaborative team whilst managing tight deadlines.
- Ability to confront unexpected problems and communicate viable options concisely.
- Self-starter with a sense of urgency who takes ownership and responsibility for service delivery.
- Strong organizational skills with the ability to prioritize and multi-task
- Excellent analytical ability, sharp attention to detail, creative problem-solving, and consultative skills.
- Project management qualification.
- Broad knowledge of the EDRM and experience with practical application - desirable.
