Job Description:
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
We are the Good Hands. We don’t follow the trends. We set them.
Job Header:
SAP Job Title: AB-SSAM Support Serv-Sr Cons I
Band: C1
FLSA Status: Exempt
Job Code: 70018805
Revised Date: 05/10/2023
Job Summary:
This position will contribute to the AB Enrollment Department by using their industry knowledge, expertise, and organizational skills to manage multiple accounts. Capable of leading moderately complex requests or projects. This position will feel comfortable contributing to strategic decisions, analyzing ambivalent problems, breaking down complex information, and assuming responsibility for quality of service. This position will thoroughly consider the implications of their decisions and will ask questions to get to the core of any issues.
Key Responsibilities:
- Manage and support all AB Enrollment accounts with varying levels of complexity and impact
- Critically think through issues to identify the root cause and engage the appropriate resources to implement the solution
- Leverages organizational dynamics to influence outcomes through leadership and communication skills
- Drives project execution. Provides direction and oversight throughout project lifecycle to project team to meet applicable business requirements
- Maintain reporting and records for all assigned accounts to ensure transparency and accurate recordkeeping.
- Coordinate and collaborate with cross-functional teams to ensure completion of all tasks associated with completion of Service items and issue resolution with a focus on continuous improvement.
- Complete timely follow up with sales, cross functional, and broker partners to provide through status updates.
- Develop and maintain relationships with key operational partners to ensure clear and concise communications.
- Provide proactive client and broker management focused on education, development, growth and retention.
- Prioritizing work, leading team workload management and completing performance reporting as needed.
- Apply critical thinking skills to handle team escalations and exceptions as needed and identify areas of opportunity and lead the development and execution of improvements.
- Have end-to-end knowledge of the pre-sale, implementation, and ongoing service processes.
- Have detailed knowledge of all AB products and location of where to find detailed information.
Supervisory Responsibilities:
This job does not have supervisory duties.
Education and Experience:
- 4-year Bachelors Degree (Preferred)
- 3 or more years of Account Management experience (Preferred)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Functional Skills:
- Excellent written and verbal communication skills. Must be able to read and interpret complex information, talk with clients, and listen attentively
- Must be able to work on multiple projects and complete high-quality work against strict and conflicting deadlines
- Effectively build interpersonal relationship skills to establish working relationships with stakeholders, peers, and colleagues
- Creative problem-solving and strong interpersonal skills
- Ability to embrace and respect the team culture approach
- Excellent presentation skills in front of high-level executives
- Exhibit a can-do approach and aspire to excel in a fast-paced environment
- Assertive self-starter with strong organizational skills
- Ability to work with little to no supervision
- Must be proficient in the following applications: Microsoft Office (Word, Excel, PowerPoint), Adobe Pro and various administration systems
