About the Company
Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology eXperience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future- you’ll create it.
About the Team
The team this Senior System Engineer joins will be performing Journey Centric Operations; this includes Problem management engineering as part of EngOps, Governance, triage on proactive issues uncovered through proactive error trend analysis and monitoring, impact assessments, and Major Launch Event Support (example: Iconic, NPI) activities for Account Management Support websites and mobile apps.
About the Job
This is an exciting, hands-on, technical System Engineering position responsible for providing Problem Mgmt, Root Cause Analysis (RCA) assessments and governance, functional triage, customer impact assessments, and Major Launch Event Support for Consumer Account Management, Support websites, and mobile apps.
This position involves driving the adoption of Site Reliability Engineering (SRE) within the SPT Operations by moving from a traditional Ops reporting and tracking focus to a DevOps focus.
This position will also involve the establishment of an Operations intake model for production defects and issues reported by stakeholders including Business, Product and leadership.
This position will also take part in interfacing with external teams, such as Iconic Launch Command Center, for heightened support of SPT defect and incident triage & providing status during Major Launch Events
Responsibilities and Day-to-Day View
•Drive ETAs and SLAs of Sev 1-4 Production tickets/issues, in close coordination with GTOC, Digital Product Delivery (PO/PM, Dev, QA), Tier 1/Tier 2 Engineers, Infrastructure, Network, Chief Security Office, and 3rd-Party vendors
•Provide visibility on CTX Application problem tickets to product and external organization leaders including Iconic Launch Command Center for Major Launch Events.
•Proactive trend/error analysis on various customer journeys
•Proactive creation of problem tickets for resolution and outage/incident avoidance
•Establishing Production Quality/Reliability Service Level Objectives (SLOs) for product teams, as well as ongoing tracking, reporting & follow-ups to ensure Product teams are meeting Quality SLOs.
Qualifications
Preferred Bachelors in Computer Science or equivalent degree
•4+ years of experience with the development and operations of customer-facing systems
•4+ years of experience building web applications using HTML5/CSS3/Javascript
•4+ years of experience in Problem Management, with a good understanding of incident management & Root Cause Analysis methodology
•2+ years of experience in a leadership capacity - coaching and mentoring engineers, developers
•2+ years of experience working with front-end frameworks such as React, Angular
•2+ years of experience with server-side rendering technologies and architectures
•2+ years of Site Reliability Engineering (SRE) or equivalent experience
Our Senior-System Engineers earn between $115,600 - $231,100. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
· Medical/Dental/Vision coverage
· 401(k) plan
· Tuition reimbursement program
· Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
· Paid Parental Leave
· Paid Caregiver Leave
· Additional sick leave beyond what state and local law require may be available but is unprotected
· Adoption Reimbursement
· Disability Benefits (short-term and long-term)
· Life and Accidental Death Insurance
· Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
· Employee Assistance Programs (EAP)
· Extensive employee wellness programs
· Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?