Job Description:
Position Summary:
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Essential Job Functions:
· Promote trust, respect, and teamwork among associates, with a positive attitude.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Responsible for actively greeting, engaging, and assisting customers.
- Accurately and efficiently balance cash and non-cash store functions.
- May perform cashier duties and secretarial functions.
- Perform front-end duties according to company policies, procedures, and practices.
- Audit tills and handle vendor coupons, checks, money orders, and food stamps that come through the check stand on a daily basis.
- Record and reconcile cash/non-cash shortages on a daily basis while understanding and adhering to the company's limits on cash shortages and/or overages and working honestly and effectively to control loss.
- Answer phone and take messages when necessary.
- Double check figures as well as those of the customer service managers, head clerks managers, and cashiers to find errors made.
- Keep an orderly set of logbooks, and prepare additional reports as needed.
- Assist in maintaining the weekly over/short report.
- Process customer transactions through the check lane quickly, accurately, and efficiently. Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
- Understand and adhere to guidelines on restricted sale items (alcohol, tobacco, fireworks, and videos)
- Report pricing discrepancies to the Scan Coordinator.
- Report product ordering/shipping discrepancies to the department manager.
- Stay current with present, future, seasonal, and special ads.
- Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, and notifying store management of any items in need of repair and of customer or employee accidents.
- Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
- Adhere to all local, state, and federal laws and company guidelines.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Minimum Position Qualifications:
- Ability to handle stressful situations
- Effective communication skills
- Knowledge of basic math (counting, addition, subtraction)
Desired Previous Job Experience
- Cashier
- Customer Service Clerk
- Second language (speaking, reading, and/or writing)
Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day
Regions: Mid-Atlantic
Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone™ and dedicated to our Purpose: To Feed the Human Spirit®. We are committed to creating #ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits, and room for advancement.
