Vans: Senior Coordinator, Digital Operations

Skills :     Event Coordinator

Job Description:

As part of the Vans Americas eCommerce team, the Senior Coordinator of Digital Operations is responsible for contributing to our eCommerce goals through a focus on Technology, order fulfillment, customer service, and back-end processes. Reporting to the Director of Digital Operations, the Senior Coordinator will support the overall Digital Operations and eCommerce teams, and play an integral role in interfacing across key VF support functions.

Join the Vans Family

Vans® is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, we have thrived on a legacy of impacting our greater community through four pillars: action sports, music, art and street culture. We are constantly inspired by the creative voyagers within our company and community. For them, creativity is about the journey, not just the output. Our mission is to empower everyone to use creativity to discover themselves. Our vision is to create a world where anyone can be their unique self.

At Vans, our culture sets us apart and influences everything we do. We are driven by our five values: We have HEART – also referred to as the “Van Doren Spirit”. We are relentlessly CURIOUS about our consumers and the world around us. We are UNAPOLOGETICALLY AUTHENTIC and wholeheartedly believe the most “Off the Wall” thing you can do is be yourself. We are driven by a spirit of INGENUITY. And we are passionate about local COMMUNITIES. And most of all, we are a family that has fun together.

At Vans we empower creative exploration and inspire youth culture through a commitment to inclusivity. We welcome anyone and everyone into our global family and proudly celebrate and environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential.

By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the Van Doren Spirit to life. We live for what we do.

As of October 18, 2021, this position requires proof of being fully vaccinated for COVID-19 on the first day of employment, absent need for medical or religious accommodation, or other exemptions as allowed by state or local law. Further information was provided during the recruitment process.

How You Will Make a Difference

What you will do:

• Deliver enhancements to our eCommerce technology by performing project management duties such as: Business requirements gathering, timeline & resource planning, user acceptance testing, training, and documentation
• Support the eCommerce executional teams in technical bug resolution and process execution
• Manage regular communication between the Vans eCommerce business and VF support functions including Technology teams, DC Operations, Logistics, and Customer Service
• Partner with the Vans Omnichannel team regarding rules & reporting for store fullfillment of eCommerce orders
• Establish KPIs and regular reporting to govern the scope of Digital Operations
• Own eCommerce vendor & contract management, as well as annual financial planning

What success looks like:

• Driving organizational efficiencies through clear communication, documented & instituted standard operating procedures, and a passion for operational excellence
• Establishing KPIs across the Digital Operations scope of responsibility, and transparently reporting on performance; driving the KPIs and demonstrating continuous improvement
• Excellent project management and delivering initiatives on-time, in full, within budget, and with excellent stakeholder & change management

Free To Be, Inclusion & Diversity

As a mission-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Skills For Success

Years of Related Professional Experience: 3+ years

Educational Position Requirements:

A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.

What we expect you already know:

• Experience working in eCommerce and/or a digital operational role
• Knowledge of eCommerce technology and processes
• Experience with software development lifecycle and project management methodologies a plus, specifically Agile
• Preferred knowledge of tools such as: Jira, Confluence, Google Analytics
• Analytical and data-driven; a problem solver by nature
• Organized and diligent; excellent follow through and follow up
• Strong communicator and relationship builder

What we will teach you:

• About Vans & VF
• About the Vans eCommerce business

VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Perservere.

What’s In It For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF?” to learn more.

Our Parent Company, VF Corporation

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com

We just have one question. Are you in?

Hiring Range:

$73,440.00 USD - $91,800.00 USD annually

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [email protected]. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.