Rental Program Assistant, Community Aide (NCS) - Baltimore City Recreation and Parks

Skills :     Assistant Manager

Job Description:

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 06/13/2024

CLOSING DATE: 09/13/2024 AT 12:00 MIDNIGHT

SALARY: $18.00 Hourly

Class Description

Baltimore City Department of Recreation and Parks Horticulture Division is seeking a Rental Program Assistant to administer the photo permit program and manage events in support of the rental program at both Rawlings Conservatory and Cylburn Arboretum. The selected candidate will average 2-3 days a week in the office during business hours and will be expected to pick up events including weekends and evenings.

This position is primarily responsible for scheduling/booking photography shoot requests and answering questions regarding the rental and photo permit program at Rawlings Conservatory and Cylburn Arboretum. This also includes a public-facing role as a front desk person answering phones and greeting visitors. When working events, this position will be responsible for leading part-time event staff and, at times, conducting event set-up and breakdown, directing clients and vendors, and enforcing rules, regulations, and protocols. Work may require moderate physical exertion.

Incumbents receive general supervision from a technical superior. Work is performed where there is no exposure to uncomfortable working conditions. Work may require moderate physical exertion. Work may require standing for long periods of time in hot or cold environments, light physical activity, and lifting not to exceed 30 lbs.

Essential Functions

The following examples illustrate the work performed in the positions in this class. Positions may require some or all of these examples depending on the scope of work and where the individual is assigned within the agency. This list is not inclusive. A position may require related duties not listed, if necessary, to accomplish the work of the agency.

• Greet, direct, and engage with a diverse community of visitors, communicating the mission of Cylburn Arboretum and Rawlings Conservatory.
• Managing communications with photo shoot clients and marriage proposal clients. This includes guiding clients through the process to apply, scheduling, and dispensing permits, as well as maintaining regular communication with area photographers. Be aware, photo shoot and proposal requests ebb and flow depending on the season.
• Inform prospective rental clients of our program and details. Direct event rental inquiries to a rental coordinator.
• Answer phone calls, respond to voicemails, file, and periodically review inventory.
• Special projects may include drafting messaging for marketing purposes, researching programs, and reviewing current and updated brochures, applications, or other program documents. Other duties as assigned.
• Provide excellent customer service to guests.
• Act as lead during event rentals, overseeing facilities and vendor/guest conduct for safety and appropriate use of space. This may include enforcing rules or making on-site decisions to accommodate both event needs and facility requirements.
• Prepare the venue by setting up before and breaking down equipment after the event.
• Perform light custodial duties during events.
• Open and close facilities, making sure to follow protocol and procedures.
• Direct parking for larger events.
• Provide audio-visual equipment support as needed.
• Provide a completed checklist following each event.

Education And Experience Requirements

EDUCATION: Have graduated from an accredited high school or possession of a GED certificate.

AND

EXPERIENCE: Have at least one year of customer service or special events experience preferred.

LICENSES, REGISTRATIONS, AND CERTIFICATIONS: A valid Maryland Class C Noncommercial driver's license or an equivalent out-of-state driver's license acceptable to the Office of Risk Management is required.

Knowledge, Skills, And Abilities

• Outstanding organizational skills.
• Excellent written and verbal communication.
• Ability to work and thrive independently and in group settings.
• Diligence and attention to detail.
• Exceptional interpersonal skills and a friendly demeanor.
• Physical stamina and high energy levels.
• Good problem-solving skills.
• Ability to perform under stress.
• Excellent multitasking ability.
• Conflict management skills.
• Microsoft Office and Google Office experience.
• Preferred Canva and CivicRec experience.