Field Service Coordinator

Skills :     Creative Services Coordinator

Job Description:

About Us:

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. For more information, visit bwpapersystems.com.

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

Job Description:

As a Field Service Coordinator at BW Papersystems, your primary responsibility will be managing technician schedules for equipment installations, repairs, and maintenance tasks. Additionally, you will play a crucial role in building and maintaining strong customer relationships, ensuring timely follow-up on inquiries and requests. Your contributions will directly impact the efficiency and effectiveness of our field service operations.

Job Responsibilities:

• Coordinate customer site visits by liaising with customers and internal support personnel to ensure timely resource allocation.
• Foster positive relationships with customers, prioritizing customer satisfaction and retention.
• Utilize shipping schedules and orders to plan and execute shipments and deliveries efficiently.
• Collaborate with shipping and production departments to determine optimal transportation methods based on shipment specifications and urgency.
• Track and trace shipments upon request, ensuring timely and accurate delivery.
• Identify and report internal and external quality issues, implementing corrective measures to prevent recurrence.
• Review all documentation for accuracy and completeness, making necessary adjustments according to product and shipping requirements.
• Seek guidance from supervisors for complex or critical issues, promptly identifying and addressing defective parts or processes.

Required Education and Experience:

• High School Diploma or Equivalent
• Experience using Microsoft Suite (required)
• Excellent communication and interpersonal skills, capable of independently solving problems and collaborating with diverse teams.
• Perform basic arithmetic calculations accurately and efficiently.

At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.