Coordinator, Chargeback Compliance - Shortages

Skills :     Event Coordinator

Job Description:

About Us

Centric Brands is a leading lifestyle brand collective that designs, sources, markets, and sells high-quality products in multiple segments, including women’s, men’s, and kid’s apparel, accessories, entertainment, and beauty. Centric Brands is focused on our customers and our brands that will drive the company’s future growth. We are defined by innovation as we seize new opportunities and thrive in an environment informed by creativity and thinking that is both analytical and outside the box. Centric Brands reflects a team built on respect, for others and for the hard work it takes to achieve our goals and build our bright future together.

Specific Responsibilities Would Include

The Coordinator of chargeback Compliance will be responsible for researching shortage deductions and determining validity.

• Create relationships with customers while sending initial and follow-up disputes for shortages through emails and customer portals
• Make sure to keep “Pending” POD items cleaned up, and current
• Properly Code Chargebacks and update notes for reporting purposes in Dispute Management and/or High Radius systems
• Be cognizant of volume and backlog. Review and follow up on a weekly basis until resolution is reached.
• Assist other team members when needed
• Reconcile paybacks to shortage chargebacks
• Prepare reports for monthly Chargeback meetings with Senior Management
• Research issues include, but are not limited to such things as carton shortages, concealed shortages, & POD issues.
• On high dollar shortage chargebacks, run reports and pull PODs (Proofs of Delivery) for all shortage chargeback items. You will utilize Open Text through SAP to retrieve this information & save each POD in the shared drive to ensure consistency

Our Best Fit Candidate Would Have

• 3+ years of experience preferably in Accounts Receivable, Collections, Accounts Payable, or Supply Chain Operations
• Bachelor’s degree preferred
• Excellent organizational, communication, and follow-up skills
• Ability to work well independently and as part of a team
• Pro-active and detail-oriented
• Excels under pressure in a high-volume, time-sensitive, corporate environment
• Previous experience with Chargebacks preferred
• Excel required

In return, we provide an industry-competitive salary, along with a comprehensive benefits plan (medical, dental, vision) that includes a matching 401(k), Summer Fridays, generous PTO, merchandise discounts, excellent career development opportunities, and a work environment that reflects our industry leadership. Our social impact program, Centric Cares, focuses on volunteerism to make a difference in the communities we live and work in and our D&I committee is shaping the future of diversity, equity, and inclusion at Centric Brands through workshops, resources, and inspiring conversation.

At Centric Brands, we believe our people are our greatest asset, and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range at the time of employment. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is part of a total compensation package, which, depending on the position, may also include commission earnings, annual bonuses, and other Centric Brands-sponsored benefit programs.

Be part of our growing community by getting involved with groups, teams, and initiatives like Be Green, Be Giving, and Be Celebrated.

Centric Brands is an Equal Opportunity Employer

Please note that Centric Brands will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied through our careers site. When interviewing for a position, the candidate's experience will include live interaction, such as a video conference or telephone call, with a Recruiter and/or company employee(s). We will never ask for any money or payments from applicants at any point in the recruitment process. Be aware of suspicious recruitment activity. If you think you are a victim of an employment scam, you may contact your local law enforcement agency and/or visit the Federal Trade Commission website here: https://consumer.ftc.gov/articles/job-scams .