The Senior Implementation Project Manager is responsible for managing and leading projects and will provide support to others in their area of expertise. Successfully managing projects requires excellent organization, documentation, and communication skills as well as the ability to help design innovative solutions when faced with complex issues. To effectively lead a project, the Senior Implementation Project Manager requires the ability to align with all relevant stakeholders both internally and externally. This role will be directly accountable for achieving targets that relate to the planning, network, and/or procurement sides of the business. Further, the Senior Implementation Project Manager:
• Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines
• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Works independently, and receives minimal guidance
• May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives
• Has knowledge of best practices and how own area integrates with others
• Acts as a resource for colleagues with less experience
The duties and responsibilities of this position consist of, but are not limited to, the following:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Manage multiple projects within a project-based delivery model
Lead project teams with moderate risk, complexity, and resource requirements
Impact a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Maintain all project-related documentation, including project plans, process flows/VSMs, resource requirements, and business cases
Communicate project progress and facilitate project-related meetings to meet deliverables; Escalate as quickly as necessary
Lead change management with all stakeholders – internal and external; Lead without authority and be confident and assertive with a willingness to challenge appropriately
Serve as the single point of contact and be accountable for all project-related activities & requests
Deliver projects on time and in budget with quality solutions
Offer solutions for improving our tools and processes
Build rapport with the project team and customer stakeholders
Anticipates internal and external challenges
Leverage technical expertise and relationships to contribute to strategy and drive business results
Track and report project financials (budgeted vs. actual) for allocated resource hours and billings
Provide support as necessary to the Sales Team
Collaborate with the project teams and provide support during “Go-Live”
Successfully transfer knowledge to Operations Teams as documented throughout the project lifecycle
Contribute toward development of tools, methodologies, and presentations for Implementation
Ensure compliance with the SOC process
Successfully execute the Process Transformation Methodology, including:
Document customer expectations
Capture the current processes of the customer
Document the results of the Implementation Survey
Document & contribute to the design of Future State
Support the creation of customer process maps
Document changes in roles and responsibilities
Identify opportunities for process improvement to increase productivity for all constituents (customer, carrier, supplier, customer’s clients, and CHR)
Other duties or responsibilities as assigned according to the team and/or country-specific requirements
Bachelor’s Degree from an accredited college/university
A minimum of 4 years of technical project management experience
Six Sigma, Lean, TQM or process improvement experience
Supply Chain, Logistics, and/or Transportation experience
Flexible hours (some weekend/late hours may be required)
Up to 20% travel may be required (domestic and/or international)
Project Management Professional certification
Project management experience, with the proven ability to manage multiple projects simultaneously
Communicates complex ideas, anticipates potential objections, and persuades others, often at senior levels, to adopt a different point of view
Strong communication skills: strong listener with exceptional facilitation skills and the ability to tell the story and connect to your audience
Explains difficult or sensitive information; works to build consensus
Ability to organize, design, develop and deliver projects for internal and external audiences at all levels
Ability to collaborate effectively with subject matter experts internally and externally at all levels
Experience working and thriving in a continuous improvement environment
Experience with lean processes and tools such as value stream mapping, A3 project management, visual management, Pareto Analysis, and fishbone diagrams
Experience and comfort in dealing with ambiguity and able to deliver with minimal oversight
Experience working directly with customers
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment
Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Benefits
Your Health, Wealth and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Paid time off (PTO)
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Plus a broad range of career development, networking, and team-building opportunities
Dig in to our full list of benefits on OUR CULTUREpage.
Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.
As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies in 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.