Facilitate user study sessions ensuring a great participant experience and high-quality data collection.
Review and assess study data for quality and integrity.
Bring up, pilot and troubleshoot study protocols and data collection systems.
Train and oversee study facilitators on data collection procedures.
Coordinate, document and gather appropriate study approvals.
Write technical documents including study instructions, operating procedures and training documents for study facilitators.
Track ongoing study requests and data needs to inform resourcing, timelines, and priorities.
Anticipate and develop risk mitigation strategies for potential scenarios that can jeopardize data quality and study timelines.
Creatively identify and refine study protocols, processes and procedures to improve participant experience, data quality and operational efficiency.
Manage multiple user research studies concurrently in a multifaceted, changing environment.
Effectively communicate project status updates with cross-functional teams and partners.
Collaborate with cross-functional partners (e.g. engineering, design, project management, legal, security, etc.) to define study requirements, protocol designs and data flows.
Contribute to the design of user study data collection systems including hardware, firmware, software and user interface specifications.