Job Description:
Sales Manager (SM)
ROLE:
As The Sales Manager at Acquisiton.com you will serve as the primary driver of sales for the workshop division of the company. This role is crucial because you will be working directly with the Director of Sales driving all revenue for the workshop division on a day to day basis. Due to your direct management and coaching of the sales team. It is of the utmost importance that you deeply resonate with values they have set forth.
- Sincere Candor
- Unimpeachable Character
- Competitive Greatness
The SM will be responsible for effectively managing the department on a day to day basis, help the team overcome objections and ensure they are supported. The SM will serve as the liaison between the BC team and the Director of Sales. The primary goal of the SM is to keep the BC team increasing sales through world class coaching, as well as running the department in an efficient manner while maintaining departmental Standard Operating Procedures.
As you grow in this role, you will also have the opportunity to work into our in-person workshops. Acting as a resource to share learnings/insights from your sales background to help other business owners grow and scale through roundtable format.
RESPONSIBILITIES:
- Review sales calls daily to provide tactical feedback to the team to improve sales production (2 per rep minimum per week)
- Ensure the sales teams stats are accurate and up to date and report these numbers to the Leadership team
- Conduct daily sales training with the team each morning
- Lead the sales team daily wrap up at EOD each day
- Ensure the team has access to all necessary resources and that resources are up to date with current processes and procedures
- Create and maintain any/all necessary resources to ensure streamlined, consistent communications and actions are taken by all team members
- Oversee the day to day efforts of the BC teams
- Develop lucrative incentive schemes and introduce monetary benefits to encourage the team to perform at their best
- Contribute to short and long-term organizational planning and strategies as they pertain to sales
- Assists in HR tasks such as determining hiring/firing needs, interviewing employees, overseeing the assignment of employees, planning staff development, creating/improving on-boarding processes, and the training of BCs and SDSs
- Maintain vigilance of all team message threads (internal or cross-departmental) and communicate as necessary
- Assist the Director of Sales as needed on ad hoc requests, various projects, processes or tasks
- Maintains vigilance of emerging patterns of negative feedback from clients and presents to the Leadership Team
- Reach out to all members of the sales team individually once a week to affirm them, and ensure they feel supported
- Identify areas for automation as it pertains to the Sales Department and present suggested changes to the DoS for collaboration, approval and implementation
- Holds weekly 1:1 with each member of the BC team to coach them and provide support
- Conducts individual monthly performance reviews with all BCs and creates individual monthly action plans for each
- Conduct quarterly employee reviews to evaluate the overall performance of each individual team member
- Complete weekly report by EOD every Thursday
- Ensure all members of BC teams properly follow all internal communication cycles
- Update and train all BC team members on changes to our programs, pricing and offer structures
- Regularly meet with other departmental managers to maintain cross departmental communication and collaboration
- Ensure all team members properly and accurately logs stats on a daily and weekly basis
RESULTS
- All new BC hires are fully trained and on boarded in an efficient and effective manor
- Weekly report is completed and sent to the Director of Sales by EOD every Thursday
- A monthly conversion rate of 53% of all qualified shows is maintained
- Monthly sales goals are maintained (3-4 workshops per month filled)
- All BCs attend product release calls
- The BC team feel supported and have a clear understanding of their daily roles and responsibilities
- The BC team maintains a clear understanding of target metrics
- DOS attention is not spent on BC team’s daily activities
- All BC team members remain well versed in the latest product offerings, pricing and offer structures through continued education / trainings
- All BCs have a clear understanding of when a client should be escalated to customer service and do so in a timely and effective manner
- All BCs have a clear understanding of and are able to properly follow all internal communication cycles
- Customers have consistent experiences with all members of the BC team
- DoS and Leadership Team has full transparency into accurate, daily metrics and performance of the team
- Weekly game tape review sessions are conducted with BC and SDS team, feedback is provided based on results and follow up to ensure feedback is being implemented takes place
- Each BC is held accountable to individual action plans creating a culture of ongoing skill development
- All projects are addressed/managed in a timely manner with clear expectations and due dates
- All data and stats produced by the BC team are accurate
REQUIREMENTS
- 3+ years experience managing B2B sales team
- Track record of sales ability
- Exceptional sales coaching skills with the ability to influence behavior change
- Able to adapt to changes quickly
- Excellent over the Phone/Zoom
- Experience with B2B Sales (2+ years)
- Excellent internal and external communication skills, both written and verbal
- Excellent Leadership Skills
- Able to understand and analyze metrics
- Self-Directed
- Exceptional time management skills
LOGISTICS
- In-person, or open to relocate to Las Vegas, NV
SALARY
BENEFITS:
- Able to understand and analyze metrics
- Flexible PTO, paid parental leave, and flexible schedulingMedical, Vision, Dental Benefits
- 401(k) with employer match
