IT Support Specialist

Skills :     IT Support

Job Description:

As an entry level IT Support Specialist at OnLogic, you will be helping to maintain and protect our IT infrastructure in a rapidly expanding global industrial PC company. You will use your creative problem solving skills to come up with quick solutions to address everyday end user problems, reduce company downtime and improve its cyber-security.

On an average day, you'll...

• Support our company's global network infrastructure
• Support our company's global servers and applications
• Assist to maintain our company's Cloud services
• Support our company's global Voice over IP service
• Troubleshoot problems reported by users
• Maintain end user workstations, mobile devices, printers, and peripherals
• Monitor events and incidents to ensure security and performance

The team you will be joining:

Our IT team touches every aspect of our business and each of our day to day lives here at OnLogic. Made up of software developers, infrastructure and security experts, systems and network engineers and business technology professionals, our IT team is constantly working to improve our internal systems to make our lives easier, while optimizing our website to do the same for our customers. From the technology we use to do our jobs, to the infrastructure that supports the way we build, test and ship our products, our IT team keeps our business running smoothly.

Learn more about Life at OnLogic

Requirements

• You have a Bachelor's degree in Computer Science or an equivalent degree

• You have a solid knowledge of network management
• You have a solid knowledge of Linux and Windows Operating Systems & core applications
• You have a solid knowledge of cyber-security principles
• You may have Microsoft Azure / AWS / Google cloud / Voice over IP experience, it's a plus!
• Satisfactory completion of a background check.
• Ability to work in the U.S. without visa sponsorship.

Who we're looking for:

• You have the organizational and time management skills to thrive in a fast evolving environment.
• You have superior ability to manage shifting priorities and ability to effectively communicate events or incidents within the team.
• You can deal effectively with stressful situations
• You have excellent analytical and procedural skills

Who we are:

OnLogic is growing, and we want to give you the same opportunity to grow in your career! We design and manufacture specialized computers and hardware solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others would fail, and it's our vision to be the first choice in industrial computing. To make that vision a reality, we've built a team of ambitious problem solvers, guided by the company's core values of Open, Fair, Innovative and Independent. We have an open office, open salaries and strive to be fair and transparent in our decision making. We encourage input and feedback from every member of our team and look to improve ourselves and our business every single day.

OnLogic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

To learn more about our values, our mission and what it's like to work at OnLogic, visit www.onlogic.com/careers.

Benefits

The salary range for this role is $50,000 to $55,000. We determine final compensation based on discussions with applicants and their experience in similar roles.

• A competitive Salary based upon your experience and the requirements of the role
• A comprehensive Benefits package
• 401k Plan with 3% Employer Contribution
• An Annual Profit Share Bonus
• Paid Maternity & Paternity Leave, and Short & Long Term Disability
• Opportunity to Participate in our Employee Stock Purchase Plan
• A personal development plan created to help you (and us) grow