Job Description:
About the Role
As a Senior Strategic Account Manager you will own some of the most valuable partnerships for Uber Eats in the UK - collaborating with them to help them grow their business sustainably whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform. This role calls for a combination of relationship management, business strategy, operational excellence and problem solving. You should be comfortable in an "all hands on deck" environment, love solving problems, thrive in a startup culture, and above all be passionate about our restaurant partners.
What you will do
- Operational improvement: Drive forward operational improvement with your partners to ensure that together we are delivering the best experience to Uber Eats users - whether that’s making sure they received what they ordered or they’re receiving it when they expect it.
- Growth: Develop plans in conjunction with your partners to grow their business through expansion, marketing, menu optimization, and more
- Analysis: Quantify everything you do. Utilize data-driven decision-making to understand the performance of initiatives to ensure you are effectively prioritizing those with the highest return on investment.
- Commercial management: Lead commercial discussions with your partners to build sustainable long-term partnerships.
- Build tools and processes: Use your analytical ability combined with operational rigor to build tools and processes to drive forward partnership critical metrics.
- Partner with internal teams: Work closely with stakeholders in internal teams both in the UK and globally (eg. Product, Support, Courier Operations) to solve problems and ensure that feedback received is utilized in improving our product and operations.
Basic Qualifications
- At least 5 years of professional experience. Ideally, you have previous customer-facing experience at executive levels and have a track record of outperforming metrics-based business goals
- Confident in making data-led decisions and using sound business judgment
- Great project manager who can develop detailed joint business plans with our largest enterprise partners and consistently deliver above expectations
- Strong executive presence and communication skills (verbal and written)
- Speed, resourcefulness, and go-getter demeanor. This team moves fast and always operates in new spaces
- Willingness to hustle, roll up sleeves, and get in the weeds with our highest-value partners
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
