Job Description:
The Strategic Account Manager (SAM) is a critical extension of Montage selling and account retention strategy. Along with their respective Regional Vice President of Sales, SAM is responsible for being an internal and external liaison regarding in-house service for Montage dealer clients. SAM supports the sales organization and identifies sales opportunities by evaluating client’s current offerings and pursuing expansion into new product, distribution, and services. SAM manages all implementation processes by coordinating and completing tasks associated with new business roll out. SAM manages clients by building and maintaining a positive relationship with key contacts. SAM facilitates relationship building between client and Montage support resources. SAM manages integrity of client’s data by ensuring quality of business arrangement data from proposal through implementation process. SAM evaluates client’s financial performance and provides strategic recommendations to assure program profitability and continued YOY growth.
Your Impact:
- Become an expert with Montage’s products & services
- Lead new client implementation as it relates to the specific requirements and instructions for services, pricing of services, and communication of requested/completed work between the client, and the business management team
- Works closely with sales and business management teams to ensure client performance metrics are being met. Resolve client concerns and questions. Introduces new services
- Participates in and leads regular client business review
- Maintains client dashboard and distributes to all assigned clients monthly no later than the 3rd business day of the following month
- Acts as the liaison for the client and business for escalated issues or non-compliance with service level agreements
- Builds relationships and communication channels between various account departments including Customer Service, Sales, IT, Finance and Operations
- Focuses on training requirements and building skill set for enhanced store sales and understanding of value of our products being sold in store
Successful Candidates Will Have:
- Bachelor’s degree in Sales and Marketing, Business Administration or related field or equivalent course training. (preferred)
- 2-5 years Marketing/Business experience OR 2-5 years Sales experience
- Proficient in Microsoft Office applications
- Self-starter with the ability to work independently
- Experience in furniture and warranty Industry preferred
One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
