Technical Assistant

Skills :     Technical Director

Job Description:

Feel Good About Doing Good

The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.

While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and Pregnancy Resource Centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.

Share Your Talent. Live Your Purpose.

We are a growing and purpose-driven community of professionals. Join us to discover how you can meet your goals and ours!

Overview

Work Schedule: 9:30 AM - 6:00 PM

The Technical Assistant staffs the Field Technology Resource Center, responds to emails and phone calls, and provides mainframe and personal computer assistance to Field Management and the field force utilizing KofC-endorsed software, programs, and procedures.

Core Responsibilities

• Responds to field force inquiries and resolve problems in support of any current or future KofC software supported in the field. Documents software problems and solutions reported by any home or field force user to assist in speedy problem resolution in the future; enter documentation into the database tracking system. Escalates issues and alerts the Team Lead for resolution as needed. Daily follow-up until resolution is in place.
• Assists in writing, updating, and maintaining training materials and procedures for various software systems.
• Assists in performing software testing of home office-endorsed software to ensure the release of quality products to the field and home office users. Detailed technical documentation of all testing is required.

Skills Qualifications

Required:

• Knowledge of life insurance, annuity, long-term care and disability income products
• Strong oral and written communication skills
• Ability to critically think and problem-solve within a group or remote setting
• Ability to evaluate and design procedures
• Strong customer service and interpersonal skills; in particular, excellent telephone skills
• Conflict resolution; diplomacy Systems/Technical Knowledge:
• Agent Portal, Ingenium, Life70, AWD lookup, Microsoft Word, Excel, Page Center X, Agent Reference Guides, KOFC-U
• Strong knowledge and experience with PC software including word processing, spreadsheet and database applications, and Windows experience

Education

Required:

Preferred:

• BA or BS degree in Information Technology, Computer Science, or Business Administration preferred
• LOMA courses strongly encouraged

Compensation

The wage range for this role takes into account a broad array of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The range below applies as long as the work is performed in Connecticut; the Knights of Columbus reserves the right to adjust the wage range if the position is performed in another location. At the Knights of Columbus, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $49,200-$76,200.

Authorization To Work In The United States Is Required

This position is not eligible for visa sponsorship.

Physical Demands

Must be able to remain in a stationary position for the majority of the workday.

KofC Cares

Our mission is focused on family and faith, and we support our employees in seeking a balanced life.

Employee benefits include:

Time Away: 13 paid holidays per year in addition to vacation and paid sick leave, and flexible workweek schedules.

Professional Development: Certifications, designation, and tuition reimbursement.

Retirement Benefits: 401(k) retirement savings plan with matching company contributions, and cash balance retirement plans fully funded by the company.

Health and Wellness:

• Short-term disability and term life insurance are fully paid for by the company;
• Up to 12 weeks of childbirth leave under STD policy.
• One week of fully paid parental leave for all new parents, including adoptive and foster parents.
• A variety of health insurance options, including premium-level family coverage and a pre-tax Health Savings Account with employer contributions. The Order's health plans do not cover abortion, sterilization, or contraception, and the Order has helped advocate for other employers who do not want to provide coverage.
• Long-term disability insurance;
• Dental insurance;
• Vision insurance;
• Health club membership reimbursement;
• Employee Assistance Program