Service Coordinator

Skills :     Content Coordinator

Job Description:

Careers That Change Lives

Be a part of a company that thinks differently to solve problems, make progress, and deliver meaningful innovations. Join our Service and Repair team, providing a key point of contact and coordination for Medtronic’s Service and Repair activities to provide customer service excellence.

A Day in the Life

We have an exciting role for a Service Coordinator where you will be responsible for a variety of tasks for a specific geography/territory, balancing the various activities and daily requests ensuring your customers’ needs are met. Located onsite in our Service Depot based in Huntingwood, you will work closely with Service and Repair team members and various internal and external customers. As part of a culture of continuous improvement, you will also be involved on projects and initiatives that further drive outstanding customer outcomes.

In this role, you will:

• Providing a key contact to customers for all service-related customer calls/emails
• Coordinating preventative maintenance scheduling
• Supporting Field Team within your territory
• Following up on outstanding quotes with customers
• Following up on outstanding purchase orders
• Assist in managing equipment loan pool, in following up outstanding loans
• Providing administrative support for the service function.

Must-Haves

• Solid (2+ years) customer service experience
• ServiceMax, Salesforce, and SAP systems knowledge are highly desirable, but not essential (on-the-job training will be provided)
• Excellent time management planning and organisational skills
• Strong attention to detail and strong analytical skills
• Advanced verbal and written communication skills
• A proactive and self-starting attitude
• Strong teamwork abilities
• Ability to adapt to change

Our Offer:

In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunities, and means to share in the company's success.

We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:

• Range of on-demand online health and wellness training resources, apps, videos, and communities
• We invest in professional training and development for employees at all levels.
• Our Employee Resource Groups (ERG)- foster awareness and inclusion in the workplace.
• Various insurance benefits include life and disability, salary continuances, salary sacrifice, and Superannuation.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend Life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

Medtronic has been servicing Australia and New Zealand since 1973. We are the Best Place to Work in Australia and certified as a Great Place to Work in Australia and New Zealand. LinkedIn named Medtronic as a top company in Australia in 2021 and 2024. The AFR has also recognized Medtronic on their' Most Innovative Companies List' in 2019 and 2020. Learn more about working at Medtronic: https://www.medtronic.com/au-en/about/careers.html

At Medtronic, we have an ongoing commitment to fostering a culture of inclusion, diversity, and equality. Therefore, we encourage candidates from all backgrounds to apply, regardless of their culture, religion, identity, ability, or race.

We are committed to achieving a diverse workforce and strongly encourage applications from our Aboriginal, Torres Strait Islander, and Māori people.

Should applicants need assistance during the application process for accessibility reasons, we will accommodate this upon request.