As a Virtual Sales Supervisor, you'll work remotely as you help a team our virtual store provides excellent customer experiences via phone, video or chat. You'll provide leadership including making key process and policy decisions as well as implementing and enforcing operational processes You'll also provide great employee experiences, including development and performance management. In this role, you will supervise the daily activities of up to 30 employees.
What you'll do
- Lead and monitor virtual sales platforms to solve in-the-moment issues across all categories
- Act as a peer lead during designated shifts in specific skillset areas
- Identify opportunities within virtual sales to improve customer and employee experiences and create plans to drive company priorities
- Coaching and training your team to meet business results by achieving revenue, margin, and operational targets
- Understand business finance concepts and use your knowledge to drive results
- Troubleshoot system issues across all virtual system platforms
Basic qualifications
- 1 year of experience supervising or managing large teams
- Proven ability to effectively coach and develop people
- Open availability including nights, weekends, and holidays
- Proven ability to drive performance and improve business results
- Previous experience in sales, customer service or related fields
Preferred Qualifications
- One year of consumer electronics industry experience
- Prior experience working in a sales-driven, goal-oriented environment
- Expert knowledge of functions, systems, tools, and technology including customer relationship management tools and workforce management tools such as Aspect
- Experience with Outlook, Teams, PowerPoint and Excel
What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially at key moments in your life.
Our benefits include:
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online, and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
