The Custom Home Services Project Manager is responsible for the home channel fulfillment consistency, efficiency and quality of work completed by Best Buy and Geek Squad employees in their assigned area. This role actively manages project workflow which includes coordinating project scheduling, assigning resources, monitoring project progress, escalating issues, managing project quality, and controlling project budgets.
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long-term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
- Drives a positive customer experience by building relationships and providing solutions to their needs.
- Manages all direct and indirect reports for custom installation projects to ensure accurate, on time and on-budget delivery.
- Ensures the assigned custom installation team is trained and certified on current custom installation standards.
- Conduct on-site visits to help maintain standard operating procedures and safety compliance while also positively impacting client loyalty.
- Oversees execution of all custom installation projects in their assigned area and engages the Home Custom Services Manager when necessary.
- Approves the final scope of work and client proposal, ensuring that each is deliverable and minimizing enterprise risk.
- Ensures all proper documentation needed for engineering is on time and completed.
- Collaborates with sales teams on weekly pipeline meetings within assigned area
- Creates consistency in service execution, ultimately protecting and growing the brand.
- Provides teachable point of view for new processes, procedures, business segments, and areas of focus.
- Develops pertinent partnerships to drive business results and improve the client experience.
- Analyzes business trends on a daily, weekly, and monthly basis.
- Validates that inventory management processes are followed to minimize shrinkage and ensure proper level of inventory.
Basic Qualifications
- 1 year of leadership experience including supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR military equivalent
- 2 years of custom installation experience
- Current, valid driver's license
- Be at least 21 years of age
- Have and maintain a driving record that meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
- Acquire gain and maintain any state or local licensing, as required, within 90 days of hire
Preferred Qualifications
- 1 year of experience managing a remote workforce
