Assistant Manager - Flight Operations Communications

Skills :     Assistant Manager

Job Description:

Description

There’s never been a more exciting time to join United Airlines. We’re on a path toward becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live, and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space-available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Get ready for a career at the leading edge of the airline industry! Our Flight Operations team works hard to connect people and unite the world safely, reliably, and efficiently every single day. From industry leadership and pioneering technologies to next-level training — our Flight Ops team hires, trains, qualifies, and supports the best pilots in the industry. The moments we share in the air and on the ground with our customers and our colleagues make United a special place to work and a great way to fly, together.

Key Responsibilities:

Responsible for the development and delivery of critical Flight Operations communication requirements. The development includes crafting engaging and creative content, and measuring, tracking, and optimizing performance. Works with relevant stakeholders to work on best practices and tailor content accordingly. Responsible for maintaining communication platforms and supporting department projects, tasking, and milestones.

• Support regular Flight Ops communications (Flight Ops Update, Pilot Bulletins, CCS Messages, Ops Alerts)
• Support ad hoc communication requests (process improvements, surveys, data validation, information gathering)
• Special event planning (Media and PR events, Town Halls)
• Support FO Staff Representatives, Communications Manager, and System Flight Manager as required with administrative tasks

Qualifications

United values diverse experiences, and perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications makes for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table! 

Required        

• Bachelor's Degree or 4 years of relevant work experience
• 2 years of aviation industry experience
• Advanced computer skills (Microsoft Office)
• Operational knowledge
• Presentation skills (preparation and presenting)
• Excellent written and verbal communication skills
• Ability to work well with all levels of staff, from vice presidents to pilots.
• Strong ability to learn industry jargon and master complex technical concepts.
• Strong project management skills, including good time management, adherence to deadlines and the ability to prioritize effectively.

Preferred

• Master's Degree
• Degree in Journalism, Communications, Marketing, Aviation, or similar.
• Corporate writing experience
• Prior experience in a fast-paced work environment
• Exemplary skills creating PowerPoint presentations