Job Description:
Title: Promotional Merchandise Production Manager
Reports To: Director of Production
Location: Hybrid-remote (requires in-person reporting 2x/week, Cedar Park, TX, warehouse)
Effective: 6/2024
Summary
Reporting to the Director of Production, the Promotional Merchandise Production Manager works closely across Haute departments to ensure projects are executed flawlessly.
Drives all aspects of project management contributing to creating successful events and programs via print production (including pop-up, banner-style displays), branded promotional merchandise and custom gifts, and other goods and supplies. Responsible for sourcing, procurement, record and project timekeeping, and on-time final delivery of goods and services. The position performs a variety of tasks requiring detail, organization, and speed.
The right person enjoys new challenges, is solution-oriented and always looking for ways to say, “YES!”, enjoys working in a group setting and being a critical part of client project success.
ESSENTIAL DUTIES + RESPONSIBILITIES
- Gather project requirements and manage all agency print & merchandise production aspects on behalf of the client, working with vendors on delivery timelines and maintaining updated status of assigned projects.
- Exemplify exceptional communication skills with clients and across internal departments and a willingness to identify solutions when challenges arise.
- Sourcing goods and services, including identifying potential new vendors, as directed.
- Maintain internal project management system (Wrike) with required tasks, deadlines, and updates to ensure full transparency across agency teams. This includes customer quotes, purchase orders, and invoices etc.
- Reconcile all purchases in project budget, including net cost, vendor, vendor invoice number and PO number.
- Maintain excellent working relationships with key vendors.
- Collaborates with Warehouse team to fulfill project requirements and alerts the team of incoming shipment timelines, providing tracking information.
- Provide high-quality customer service, communicating to clients with appropriate and relevant status updates.
- Escalate production issues immediately to management.
- In collaboration with the Strategic Sourcing Team, investigate potential suppliers and make recommendations based on knowledge of manufacturing limitations, supplier facilities, and schedule availability to derive cost efficiencies for projects or campaigns.
- Organize, plan and coordinate assigned project based on due dates
- Creates purchase orders and submits invoices for payment.
- Setup new Merchandise-only projects as needed with Accounting, and using Salesforce, Wrike, Box and TimeCamp.
- Maintains and enters accurate project-related time accruals in TimeCamp daily.
- Takes ownership and maintains the Production inbox, checking it multiple times daily and responds to incoming inquiries within 24 hours of submission.
- Performs other duties as assigned or required.
Minimum Qualifications
- 3 years’ Production experience in a Creative Agency environment
- Bachelor’s degree or equivalent experience
- Hybrid position requiring travel to the Haute Warehouse location in Cedar Park, TX, minimum of 2 days/week and as needed to fulfill project requirements.
- Intermediate proficiency with MS Office, Excel, PowerPoint
- Experience with promotional products/branded merchandise, vendors, pricing and process to include on-time and in-budget sourcing of printing, promo merch and event signage.
- Preferred: Working knowledge of Wrike, Box and Slack
- Preferred: QuickBooks experience, specifically PO creation and maintenance
EDUCATION + TRAINING
KNOWLEDGE, SKILLS + ABILITIES
- Requires interaction and efficient inter-departmental communication with our Creative, Finance + Events teams.
- Excellent customer focus, with the ability to clearly communicate requirements and expectations across levels, internally and externally.
- Independent thinker that can identify solutions in challenging situations
- Attention to detail & demonstrated commitment to the accuracy and completeness of information and evaluating the completion of various project phases.
- Adaptable with the ability to manage multiple tasks and changing project priority levels.
- Ability to learn quickly and thrive in a fast-paced environment.
- High-energy and self-motivated team player.
- In-depth understanding of the project lifecycle.
Physical Requirements
Primary functions require sufficient physical ability and mobility to work in both traditional and non-traditional settings; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, crawl, climb, balance, reach, and twist; to lift, carry, push, and/or pull moderate (up to 50 pounds) amounts of weight; to operate various equipment required to perform job; may be required to travel to other locations using various modes of private and commercial transportation; and to verbally communicate to exchange information.
YOU BE YOU
Haute is a Fair Chance and Equal Opportunity Employer committed to providing applicants with a fair shake regardless of race, religion, color, national origin, sexual orientation, sex and its associated medical conditions, gender identity or expression, age, veteran status, being differently abled or other applicable legally protected characteristics. Our creativity thrives when people come as they are, and we are committed to providing a workplace free of discrimination or harassment.
HAUTE DOG! LET’S TALK BENEFITS!
- Company Subsidized Medical
- Dental and Vision Benefits
- $50K Company-Paid Group Life Benefit
- Paid Time Off (up to 4 weeks/year!)
- Paid Holidays
- Retirement 401(k) Plan
- Paid Parental Leave Plan
- Employee Loyalty Program
- Annual Revenue-Based Bonus Program
- Free tickets to Haute Spot Live Music Venue
- Working with people that believe in enjoying the ride!
