Our customer journey extends beyond purchasing our products and services, it’s complimented by the support given to them to ensure they can continually and consistently deliver services to their customers. Our Helpdesk is the first point of contact for our customer's queries in respect to equipment, this could mean undertaking diagnostic assessment and managing remote fixes of fuel pumps and forecourt equipment.
Specifically, you will be remotely analyzing equipment located on client sites, assisting with mapping and programming, and running history reports and investigations, particularly in respect to point-of-sale terminals or gauge alarms for potential fuel leaks. Where not possible to remotely fix via the Helpdesk, field engineers will be allocated.
A highly focused customer service role you will have:
If you have a natural aptitude/inquisitive technical mindset and keen to make a difference to our customer’s operations, this could be the role for you.
The helpdesk is based from our offices in Basildon, Essex, and covers working hours of 8 am to 12 am, 7 days a week. This role offers a split of office and home working. Please note, that out-of-hours cover is a requirement of this role provided remotely on a rota basis.
As well as overtime, we offer a number of other fantastic benefits you’d expect working for a Global leader with over 150 year’s experience.
The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com.
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide.
