Allstate
  • Northbrook, Illinois
Job Information
Employee Type:

Full Time

Level:

Junior

Location:

Home Based Worker

Date posted:

07 Sep 2023

Client Onboarding Manager National Accounts – (Remote – Home Based Worker)
Skills :     Account Manager
Job Description:

The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands, and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo, and shape the future for the greater good.

 

You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity, and accountability are paramount. We empower every employee to lead, drive change, and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.

 

Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next – to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.

 

We are the Good Hands. We don’t follow the trends. We set them.

Job Summary:

This position will contribute to the Sales Support & Account Management (SSAM) Department by using their industry knowledge, expertise, and organizational skills to complete various requests. This position will feel comfortable contributing to strategic decisions, analyzing ambivalent problems, breaking down complex information, and assuming responsibility for quality of service. This Large Market position will thoroughly consider the implications of their decisions and will ask questions to get to the core of any issues.

Key Responsibilities:

  • Develop and execute standard client project plans and provide proactive client management.
  • Maintain reporting and records for all assigned accounts to ensure transparency and accurate recordkeeping.
  • Coordinate and collaborate with cross-functional teams to ensure the completion of all tasks associated with the management of accounts including implementation, ongoing service, and issue resolution.
  • Complete standard and customized proposals.
  • Complete peer reviews on standard and customized proposals.
  • Develop personal connections with brokers/partners, enrollment firms, and clients.
  • Initiate and drive communications that will provide optimal working conditions for a successful customer onboarding and life cycle experience.
  • Apply industry knowledge and critical thinking to provide exceptional and compliant services to accounts of any size.
  • Partner with AB Sales Lead to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness.
  • Identify areas of opportunity and provide feedback to management for improvements.
  • Train Associates to develop their account management skills.

Education and Experience:

  • 3 or more years of related experience
  • High School/Secondary Education/GED

 

Functional Skills:

• Excellent written and verbal communication skills. Must be able to read and interpret complex information, talk with customers and listen attentively

• Must be able to work on multiple projects and complete high-quality work against strict and conflicting deadlines

• Effectively build interpersonal relationship skills to establish working relationships with peers and colleagues

• Creative problem-solving and strong interpersonal skills

• Ability to embrace and respect the team culture approach

• Excellent presentation skills in front of high-level executives

• Exhibit a can-do approach and aspire to excel in a fast-paced environment

• Assertive self-starter with strong organizational skills

• Ability to work with little to no supervision

• Must be proficient in the following applications: Microsoft Office (Word, Excel, PowerPoint), Adobe Pro and various administration systems

Apply Now