Job Summary:

This position is responsible for aiding in or leading the development and implementation of complex consulting projects. Represents the business area in strategic planning activities and provides recommendations based on best practice benchmarking, data analysis and forecasting. Consults with clients to identify current and future business needs of large scale complex end-to-end processes. Provides oversight for research, design, build, testing, deployment, analysis, administering, and maintaining environments.

Leads and initiates individual projects to support automation and re-design of processes to create efficiencies. This position is an amazing opportunity to positively impact the 1st Party Casualty business.

Key Responsibilities:

• Demonstrates understanding of business unit and/or industry systems, processes, and requirements

• Represents the business area in strategic planning activities with senior-level executives.

• Understands departmental cost structure and touchpoints to other areas. Initiates implementation of solutions that positively impact profitability and operational efficiencies.

• Gathers and analyzes business and stakeholder requirements. Collects and analyzes process data to initiate, develop and recommend business practices and procedures.

• Applies best practices when summarizing, consolidating, and presenting findings and recommendations to senior leaders and officers.

• May direct the work of other staff members or lead a virtual cross-functional team.

• Manage efforts to implement hardware and software technology components by analyzing the current system environment using technical tools and utilities, performing complex product customization, and developing implementation and verification procedures to ensure successful installation of systems hardware/software.

• Collaborates with service engineers, technology, architects, vendors, and business clients to ensure that the modified hardware and software technology components interact appropriately.

• Ensures successful completion of projects by supporting organizational objectives and anticipating future impacts and needs for adaptations and changes in end-to-end processes at a global or enterprise level.

• Initiates and supports business optimization efforts to enable effective and efficient delivery of valued services.

Supervisory Responsibilities:

Education and Experience:

• 4 year Bachelors Degree (Preferred)

• 5 or more years of experience (Preferred)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Certificates, Licenses, Registrations:

• BPM, Six Sigma, ASQ, Facilitation (Preferred)

Functional Skills:

• Bachelor’s degree or equivalent experience
• 5+ years of First Party Casualty claim handling (PIP/MedPay for NY and MI), required
• Experience with Mitchell Decision Point bill pay applications, required
• Experience with Tableau required
• Strong data analysis skills
• Claims Leadership experience, preferred
• Project management experience, a plus
• Design experience, a plus
• Insurance industry knowledge or consulting certifications (i.e. BPM, Six Sigma, ASQ, Facilitation), a plus
• Proficient in Microsoft Office- Excel, Word, and Outlook
• Demonstrates mastery of facilitation in challenging situations of a difficult nature
• Ability to influence others
• Experienced internal consultant, both in terms of client relationships as well as staff interaction, and acts as a mentor to others
• Involves stakeholders from other functional areas in problem resolution, influencing others outside of the area of responsibility to act
• Provides employees with a line of sight between their work and these corporate goals and strategy
• Mastery of communications in practical applications of a difficult nature with the ability to express ideas concisely and in an easily understood manner
• Adapts management style according to situation and people, fostering a positive and productive environment
• Open to all states except for CA, AK, HI, and PR