Job Description:
MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy, and commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those who are committed to these same values.
We are currently seeking a self-motivated, results-oriented SERVICE OPERATIONS SUPERVISOR in our Computer Service Repair and Knowledge Bar. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!
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The SERVICE OPERATIONS SUPERVISOR is responsible for the operational aspects, goals, and metrics of the Computer Service Repair Department.
MAJOR RESPONSIBILITIES:
- Provides leadership and guidance to our Computer Service Repair Department and Knowledge Bar associates.
- Ensures parts orders and returns are executed accurately and within timeframes specified and store stock quality control.
- Responsible for cycle counts and manages inventory turns, obsolescence, and markdowns with Service Purchasing.
- Ensures that customer service standards are met and that difficult customer situations are handled courteously and professionally.
- Drive performance of the Service Department to meet or exceed the established focus goals for customer satisfaction, productivity, income, and operational efficiency.
- Responsible for vendor relationship management (parts cost, margin, SLA)
- Responsible for creating vendor P&Ls.
- Participate in staffing, orientation, and training activities in the store.
- Assist with scheduling to ensure proper coverage.
- Maintain the technical certification level of the shop to ensure proper service and repair of products.
EDUCATION & EXPERIENCE:
- High school diploma or equivalent. Associate’s or Bachelor’s degree from a college or technical school preferred.
- At least one year of related supervisory or management experience in a service facility, retail service department, or tech support environment is preferred.
- A+ and Apple certifications are required within 120 days of hire.
- Communication and Language Skills: Ability to communicate professionally and handle multiple customers and projects at once. Ability to read, analyze, and interpret general business periodicals, professional journals, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate information verbally in one-on-one and small or large group situations to customers and other Micro Center Associates.
- Reasoning and Mathematical: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to carry out instructions furnished in written, verbal, or diagram form.
- Physical Requirements: Ability to regularly lift and/or move up to 10 pounds, and occasionally lift to 50 lbs., stand for prolonged periods.
MICRO CENTER OFFERS EXCEPTIONAL BENEFITS:
- Medical, Dental, and Vision Benefits Coverage for Regular Full-Time Associates
- 401K Plan with Company Match
- Paid Time Off
- Employee Discount that includes a Friends & Family Discount Program
- Tuition Reimbursement & Education Discounts
- Esteemed Vendor & Company Job Training
OUR GROWTH OPPORTUNITIES:
At Micro Center, we empower our employees to set their sights high and blaze their trails. This is a place where your future success and growth are truly a result of your efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit, and unwavering commitment to the customer can take you and your career to new places.
