Customer Solutions Analyst

Skills :     Customer Services Executive

Job Description:

Applies knowledge of market needs, business development, and customer service to provide compelling products, value propositions, and excellent service to NYPA customers. Engages in customer strategy planning and retention strategies. Manages Economic Development incentive program, develops new products to meet customer needs, and aligns with the organization for implementation. Forges strategic business relationships with NYPA customers to promote organizational awareness, profitable business, and clean energy solutions. Leverages knowledge of the energy industry and market trends to enable customers to make informed decisions, anticipate their needs, and provide optimal solutions. Uses data analytics to review/report on customer retention, enhance relationships with high-value clients, and identify new business opportunities.

Manages or has responsibilities across multiple disciplines within the Commercial Management job family. Develops and standardizes energy services/business offerings, proposal templates, and new marketing collateral that incorporates existing NYPA branding and marketing materials. Manages economics of products, programs, and projects to ensure financially sustainable customer propositions. Understands and applies various state programs and incentives. Develops, implements, and manages projects that drive energy savings and/or GHG reduction consistent with the Climate Leadership and Communities Protection Act.

Responsibilities

• Generate and review pipeline reports and probabilities to support KPI development.
• Assess potential impacts to Customer Programs and make recommendations to management on prospective strategies.
• Prepare talking points and briefing materials for Senior Leadership and Executive Management.
• Review, analyze, and track various legislations and policies impacting Customer Programs and communicate impacts to the team.
• Ensure KPIs and strategies align with NYPA and NYS Goals.

Knowledge, Skills And Abilities

• Ability to organize information into ideas and effectively present to internal and external stakeholders.
• Financial management and project financing knowledge.
• Strong familiarity with current energy issues and the New York energy.
• Knowledge of conventional and emerging energy efficiency project financing structures in support of providing wide-ranging options for funding customer activities
• Understanding of NYPA’s operations and business objectives.
• Ability to provide impartial and fact-based conclusions from the findings of data provided.
• Clear and concise communication skills
• Solution-focused thinking to provide recommendations for performance improvement initiatives.

Education, Experience, and Certifications

• Bachelor’s degree in Business Administration, Public Administration Project Management, or a related discipline is required.
• Minimum of 3 years of business-related or similar experience required.
• Minimum of 3 years of experience with energy performance reporting and data management preferred.

Physical Requirements

Approximately 15% to 20% travel primarily within NY State

The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The target salary range for this position is: $66,300.00 - $91,150.00. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities.

The New York Power Authority and Canal Corporation believe that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy, and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.

NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email  [email protected].